Ensure you have the data to make informed decisions based on concrete evidence rather than guessing. The way we achieve this at Data Story is by mapping the customer journey and configuring your data collection tools such as Google Analytics and your CRM.
This is the first step in the process. We use data to inform your strategy by understanding what areas of your marketing you should focus on. We also ensure you have accurate data by configuring your data collection tools such as Google Analytics and your CRM.
A framework for honing your marketing efforts.
We get it. You want to measure, understand and convert more customers, but digital is a minefield of wasted spend and black boxes. Data Story guides’s organisations to digital success through better data and research. Every customer must first discover your business, consider whether you’re the right fit & convert.
Strategy 101- Optimise your website.
It’s inefficient to invest in driving traffic to a website that is not being optimised.
Diagnose the problem.
Understanding why people are not converting goes beyond great design or conversion tactics. This is why you must diagnose why customers don’t buy, and counter object. Data Story helps you:
Explain what you sell.
Demonstrate the benefits.
Address barriers and concerns
Justify the price.
Provide reasons to act promptly.
A customer journey mapping helps us complete this diagnosis. We audit your organisation's current system. During this process we find where the gaps of missing data are. We’re experts in all things data so, we quickly configure your Google Analytics and Tag Manager to track key events and data points.
Once we've collected the necessary data, we look at the consumers path to purchase and benchmark performance along this journey. By doing this, we can identify the biggest opportunities for improvement and diagnose where customers may be falling off the journey. In other words, we want to understand where and why customers aren’t converting.
There is a range of methods that can be used to diagnose this:
An Interview or a workshop with your salespeople or support staff to learn the barriers and motivations of your offering
Become a customer
Study your business and your industry
Record website sessions, run heat maps and track scroll depth to understand site engagement
Use Google Analytics to understand behavioural patterns and areas to optimise
Set up or get into your live chat to discover objections and test counter objections
Run surveys/ polls to understand your customer's drivers and distractions
Implement customer feedback channels, including actionable NPS
Analyse site search usage
Analyse web mentions
Analyse your competition and their market positioning
Once we have measurable benchmarks and identified the barriers, we can move on to steps two and three and come up with ways to improve the biggest opportunities.
Best practice set up of your marketing stack.
We automate your reporting with a real-time dashboard, combining data from your major marketing channels:
See ad performance next to your website performance for full context analysis
ROAS per channel
Quickly identify areas for improvement
Save 100’s of hours in reporting and analysis
We update your tracking and data-collection by:
Auditing your current analytics
Designing and configuring tracking that provides all the insight you need to optimise
Configuring conversion tracking, e-commerce tracking, customer segmentation and all the good analytics stuff
Configuring your advertising pixels and automation platforms for advanced marketing and remarketing
Many clients find this measurement work on its own to be highly valuable, giving marketing teams the data they need to operate effectively.
What’s the unique reason customers choose your business that cannot be easily copied? For Data Story, the unique, un-copyable advantage you get when you work with us is our values.
You can’t copy an attitude. Our values allow us to drive measurable, bottom-line results. Our values attract people & businesses who value transparency, testing, speed, data insights & ultimately results above everything.